Refund policy

All Sales Final

Every Joseph Jacob Jewelers piece is individually quality-checked before it ships and, in many cases, made to order for you. For this reason, all sales are final — we do not offer refunds, returns, or exchanges once an order has been placed, except in the limited circumstances below.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or is not the item you ordered, we will make it right. Please inspect your order on arrival and contact us within 3 days of delivery at info@josephjacobjewelers.com with your order number and clear photos. Once verified, we will repair or replace the item at no cost to you. This is the sole remedy for such items; a refund is not provided.

Order Cancellations

Orders may be cancelled free of charge within 24 hours of purchase. After 24 hours, your order moves into processing and can no longer be cancelled.

Custom & Personalized Items

Customized, engraved, resized, or made-to-order pieces — and any custom-design services or fees — are final and cannot be returned or exchanged under any circumstances.

Questions

Email info@josephjacobjewelers.com or call +1 (212) 542-3905, Monday–Friday, 10am–6pm ET.